Full-Time Insurance Representative Level 2 – RC – Union
Job Description
Together, Let’s Do Great Things!
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Level 2 Insurance Representative, so if you’re passionate about insurance, and helping people protect themselves and their assets we’d like to hear from you.
Hours
This position will have hours scheduled between 7:30am to 8:30pm Monday to Friday and 7:30am to 4:30pm Saturday.
As per Article 6.1 (c) in the Collective Agreement, “shift work ending after 6:15pm up to and including 7:00pm will be paid a shift premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:15pm”. Shifts may vary with a combination of daytime and evening work.
What’s the role?
As a Level 2 Insurance Representative, you will effectively cross-sell the services of Coastal Community Insurance Services (2007) Ltd. and Coastal Community Credit Union. You will report to the Agency Manager.
Your duties will include:
- Performing all clerical and general insurance office functions.
- Prospecting, marketing, selling, and processing all products relevant to the general insurance industry, including ICBC transactions.
- Assisting in the development of products, procedures, or services.
- Checking and signing policies for Level 1 Salespersons as required.
- Actively promoting the organization in the community in a positive manner.
- Ensuring that all department work meets standards in presentation, quality, and timeliness as directed.
- Providing a friendly, courteous, and communicative service while responding immediately and diplomatically to questions and concerns.
- Effectively utilizing time out of the office to generate sales.
- Handling Level 1 functions as required.
- Performing other insurance related duties as assigned.
What are we looking for?
- Secondary school diploma.
- Applicable licensing concurrent with position. (Consideration will be given to individuals with a Level 1 license and experience.)
- Advanced knowledge of personal lines insurance.
- Working knowledge of commercial insurance.
- Previous call centre experience is an asset.
Ideally, you are a flexible, collaborative team player with:
- Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.
- Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
- Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
- The ability to multitask with keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
- Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.
If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.
Who are we?
Coastal Community has been in business over 70 years, and we’re proud of the things that make us who we are:
- We’re 100% member-owned and locally-based—all of Coastal Community’s operations, Board of Directors and employees are based on Vancouver Island and the Gulf Islands, with all decisions made locally.
- We’re a growing organization with over 2.5 billion in Credit Union assets, serving over 100,000 members and clients through our 24 branches, 16 insurance offices and 4 business centres.
- We believe in making meaningful contributions to the communities we call home, and in the last five years alone, we’ve contributed $2.5 million to community partners across our islands.
If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!